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The SAP CRM application is an integrated customer relationship management (CRM) software manufactured by SAP SE that targets business software requirements of midsize and large organizations in all industries and sectors. == Overview == SAP's CRM solution includes several modules that support key functional areas including: * SAP CRM Sales * SAP CRM Marketing * SAP CRM Service * SAP CRM Analytics * SAP CRM Interaction Center * SAP CRM Web Channel (which includes E-Commerce, E-Marketing and E-Service) * SAP Hybris Note -After the acquisition of hybris, SAP CRM Web Channel is no longer available.The hybris Commerce Platform is SAP’s strategic way forward. Customers who already have a WCEM license, the support ends on Dec 31, 2020.SAP strongly recommends to evaluate hybris OmniCommerce, which is a leading e-business solution assessed by Gartner and Forrester, and the successor of WCEM. * SAP CRM Partner Channel Management * SAP CRM WebClient UI * SAP CRM Investigative Case Management (ICM) * SAP CRM Social Service * SAP CRM Loyalty Management (LM) () * SAP CRM Real Time Offer Management (RTOM) * SAP CRM Mobile Solutions * SAP CRM Trade Promotion Management (TPM) 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「SAP CRM」の詳細全文を読む スポンサード リンク
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